Cancellation Policy
Returns of printed books
We want you to be happy with your purchase from MyNorthPath.
You can return unused and undamaged books within 14 calendar days of receiving the delivery. Please contact us before returning the item via our contact form or by email.
After receiving and checking the returned goods, we will refund the purchase price using the original payment method.
The buyer bears the costs for the return shipment.
Return address
MyNorthPath
Roberto Pereira
Pilatusstrasse 3a
6340 Baar
Switzerland
Email: support@mynorthpath.eu
Exclusion of the right of withdrawal for digital products
There is no right of withdrawal or return for digital products once they have been provided.
This applies in particular to:
- E-books
- PDF downloads
- Audio files
- Video courses
- Online courses
- Digital learning materials
- Other digital content
By purchasing and receiving the digital product, the customer expressly agrees that the execution of the contract begins immediately. This expires any right of withdrawal for digital content, as far as this is permitted under applicable law.
Damaged or faulty products
If a printed book purchased via MyNorthPath is delivered damaged or has a manufacturing defect, please contact us within 14 days of receiving the delivery. If possible, please attach photos of the defect so that we can offer a quick review and solution.
If the book was ordered via Amazon, returns, complaints, replacement deliveries, and refunds must be handled directly via the respective Amazon account and in accordance with Amazon’s policies. In these cases, Amazon’s return, refund, and complaint conditions apply.
For questions regarding an Amazon order, we recommend contacting Amazon customer service via your personal Amazon account.
Contact
If you have any questions about returns or the right of withdrawal, you can reach us at:
MyNorthPath
Roberto Pereira
Email: support@mynorthpath.eu
